Returns Policy

If you wish to return your goods, they must be returned either by courier or in-person to our store within 10 days.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Special order goods or custom made items cannot be returned.  Some items may incur a re-stocking fee on return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All freight claims must be lodged with QualChem via email within 7 days of goods receipt. 

If you wish to return your goods and they meet the above terms, or your order has arrived damaged, please email: sales@qualchem.co.nz 

We will then be in touch with you.